mi is the short name for mi.com, the official website of Xiaomi, which its pages also call 小米. The site works as a product storefront with support, service and corporate information pages. Typing the address in any of its four common forms lands on the US page, titled “Xiaomi United States | Xiaomi Official Website”.
| Label | Detail |
|---|---|
| Brand behind it | Xiaomi (小米科技) |
| Where the address leads | The US page, in English |
| Support email | [email protected] |
| Service numbers | 950816 and 950818 |
What mi is: the Xiaomi official website
The mi site is Xiaomi’s official web presence. It combines a shop window for products with support pages and information about the company. A reader who types the short name wants this one destination: the brand’s own pages rather than a reseller’s listing.
Products. The categories include phones, TVs, home appliances, laptops, tablets, monitors, wearables, earphones, speakers, health, kids, lifestyle, smart home and accessories. Each one is a separate entry point into the catalogue.
Regions. A global country selector lists many markets, including the United States. The US page is in English, while the about page is in Chinese.
Corporate side. The about page carries the line 探索黑科技，小米为发烧而生, and the footer shows © mi.com. Together these tie the address to the Xiaomi name.
How the mi site works step by step
A visit to mi starts with the address. Typing mi.com, www.mi.com or either form with a trailing slash leads to the same US page. There is no extra step between typing and arriving.
From there, a reader usually picks a region through the country selector, then a product category from the menu. Each category groups related items, so phones sit apart from TVs or wearables. Reading a category page gives a quick sense of the range before any single product is opened.
Support follows a similar path. The support area lists a service centre, after-sales, service policies, order lookup, trade-in and offline stores. A reader with an order opens order lookup. A reader with a faulty device opens the service pages. A reader with an old device looks at trade-in.
For direct contact, the US page gives the email [email protected]. The about page lists two service numbers, 950816 and 950818, both available 8:00-18:00 and charged as ordinary call fees.
mi versus Mi: one point readers mix up
Mix-up: “mi” is not a separate company from Xiaomi. The letters come from the site’s address, and the pages name the brand as Xiaomi or 小米. The footer’s © mi.com line ties the address to the same brand.
Another common confusion is between the US page and the about page. The US page is English-language and carries the support email. The about page is in Chinese and carries the service numbers, the after-sales outlet count and the return policy. Details on one page do not automatically apply to the other region.
Prices are a third case. The about page lists phone prices in 元, such as Xiaomi 18 Pro Max from 6999元, Xiaomi 18 Pro from 5999元 and Xiaomi 18 Fold from 10999元. Those are the figures as listed there, and a reader in another market should expect local pages to carry their own pricing.
The mi website next to a retail store
The mi website and a physical shop serve overlapping needs. The site lists products, policies and contact routes. The offline stores, called 小米之家, are listed under support.
On the site, a reader browses categories and reads policy pages at any hour. The about page also mentions over 1,100 after-sales outlets (1100余家售后网点), which is where hands-on repair help sits.
The about page also states a 7-day no-reason return policy. Anyone comparing buying online with buying in person can read that policy page first, since terms differ by market. A shop visit lets a buyer handle a device. A website visit lets a buyer compare several categories and read the written terms without leaving home.
Terms used on the mi site
- Service centre: the support page group for repair and after-sales help.
- After-sales: the support area for products already bought; the about page counts over 1,100 outlets.
- Service policies: the written rules for service, listed under support.
- Order lookup: a support page for finding an existing order.
- Trade-in: a support page group on exchanging an old device.
- 小米之家: Xiaomi’s offline stores, listed under support.
- REDMI: a product line shown on the about page, including the REDMI K100 series, REDMI Note 17 Pro and REDMI 17 5G.
- Lab test data: figures the about page says come from the company’s own laboratory unless stated otherwise.
- Global country selector: the menu that lists many markets, including the United States.
- User guides and FAQ: help pages listed alongside the legal and privacy links.
How the parts of mi fit together
The mi site has three layers. Products form the front. Support sits behind them. Corporate pages sit at the edge.
The product layer covers phones through accessories, with the about page listing models such as the Xiaomi 17T Pro from 4299元, Xiaomi 17T from 3499元 and Xiaomi 17 Max from 4799元, plus the Xiaomi Pad 9 series, REDMI Book 16 2026 and REDMI Book Pro 14 2026.
The support layer links purchases to service: order lookup, trade-in, service policies and stores. A buyer moves from the product pages to these once a device is bought, and the same pages serve anyone who needs a repair or a return.
The corporate layer holds the about, join, technology, investor relations, ESG, sustainability, public welfare foundation and university cooperation pages, along with legal and privacy links, user guides and a FAQ.
The footer shows Chinese business and internet licences, including 营业执照 and 增值电信业务经营许可证编号: 京B2-20180851. The pages show no postal address for the brand, so email and the two service numbers are the contact routes. When reaching any site, going to it directly rather than through a link in a message is a sound habit.
